G2G3 BLOG

ITSM Salary Survey USA:  Call for Participants

G2G3, itSMF USA and the Kelley School of Business are currently accepting participants for the fifth annual IT Service Management Salary and Practice Survey.

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7 Reasons The CIO Should Stop The ITIL® Adoption

Yes.  There are reasons a CIO should jump in and say STOP THE PRESSES.

by Thom Salo (Updated January 2015)

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IT Service Providers: How to Nail the ISO/IEC 20000 Certification

You have proudly stood up a service that you deem is ready to achieve ISO/IEC 20000 certification. Congratulations. You’re a rock star.

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[Infographic] The ITIL Service Lifecycle

ITIL® (Information Technology Infrastructure Library) is a framework and set of best practices that enable Information Technology Service Management (ITSM), based on practical history and experience, not theoretical ideas.  It is a framework, not a methodology. Many of its critics highlight that ITIL explains the "what," but gives you very little "how."

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