IT Service Providers: How to Nail the ISO/IEC 20000 Certification
You have proudly stood up a service that you deem is ready to achieve ISO/IEC 20000 certification. Congratulations. You’re a rock star.
IT Business Value and the Role of the Service Broker
The following in an excerpt from our paper, Moving from IT Service Provider to IT Service Broker.
[Infographic] The ITIL Service Lifecycle
- Julie Montgomery
- Apr 29, 2014 4:15:00 PM
- Good Practices | ITSM
ITIL® (Information Technology Infrastructure Library) is a framework and set of best practices that enable Information Technology Service Management (ITSM), based on practical history and experience, not theoretical ideas. It is a framework, not a methodology. Many of its critics highlight that ITIL explains the "what," but gives you very little "how."