IT Service Providers: How to Nail the ISO/IEC 20000 Certification

You have proudly stood up a service that you deem is ready to achieve ISO/IEC 20000 certification. Congratulations. You’re a rock star.


What is ISO/IEC 20000?

  • Julie Montgomery
  • Jul 28, 2013 10:52:00 PM
  • ISO 20000

You've probably heard of ISO 9000 and it's use in the manufacturing industry.  Did you now that IT services have a similar standard? Yes, even IT service providers get our own sexy standard.  ISO/IEC 20000.  Often you'll see it listed without the "/IEC" and it's the same thing.  
Organizations may achieve ISO/IEC 20000 certification for a particular service. Also, individuals may receive certification, indicating that this person has knowledge and understanding of the standard and its requirements.