IT Service Providers: How to Nail the ISO/IEC 20000 Certification
You have proudly stood up a service that you deem is ready to achieve ISO/IEC 20000 certification. Congratulations. You’re a rock star.
What is ISO/IEC 20000?
- Julie Montgomery
- Jul 28, 2013 4:52:00 PM
- ISO 20000
You've probably heard of ISO 9000 and it's use in the manufacturing industry. Did you now that IT services have a similar standard? Yes, even IT service providers get our own sexy standard. ISO/IEC 20000. Often you'll see it listed without the "/IEC" and it's the same thing.
Organizations may achieve ISO/IEC 20000 certification for a particular service. Also, individuals may receive certification, indicating that this person has knowledge and understanding of the standard and its requirements.