What can simulation training do for IT service management?
- Mairead Quigley
- May 19, 2016 5:23:40 PM
Let’s imagine, for a moment, a FTSE100 chief executive arriving late at a conference session. She’s running for a room where she expects to be listening to an inspirational TED talk from senior leaders about innovative business models and the new digital economy. She’s looking forward to a discussion on strategy and direction – one she’ll come away from with new ideas about how to lead her company.
ITSM Gamification: Beyond the Help Desk
The term ‘Gamification’ seems to be everywhere, with organizations scrambling to figure out (a) exactly what it means and (b) how this concept can potentially be of benefit to them. Just to clarify (as there remains untold confusion around this term), Gamification is all about applying game elements (the ‘DNA’ of games) to non-game activities. It’s about making ‘normal’, day-to-day activities more compelling. Gamification leverages ‘game mechanics’ such as points, levels, badges and achievements to create engagement and interest.