The Future of Service Management

For the second year, G2G3 sponsored and exhibited at the Gartner IT Symposium and Expo in Orlando Florida. It’s the ultimate technology event, with over 10,000 senior delegates and hundreds of industry analysts and vendors in attendance.

As is normal at Symposium, Gartner revealed its technology predictions for 2016 and beyond. These focused largely on the following themes;the merging of the real and virtual worlds, the advent of intelligence everywhere, and the technology impact of the digital business shift.

Wandering around the expo and attending the sessions brought clarity to the actual scale and speed of this shift. And what subsequently became clear is that Service Management as a discipline is going to have to evolve and fast. 


The Service Management Office: Not Just For IT

Can your service management office support enterprise service management initiatives?

You bet. A service is a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks. Service Management is Service Management whether it is within the IT function or not. All of the functions within an organization provide services via processes associated with that function and should be concerned with the ability of the associated processes to deliver value.  Applying a service-focused approach to these functions in all areas of the organization is Enterprise Service Management (ESM).

Enterprise service management initiatives fit perfectly with the SMO's mission and design.


Can the SMO provide the type of value it does for the IT to the whole organization?


Effective Report Writing: How Do You Know If Yours Work?

Great Reports: The foundation of all business decisions.

Most great companies make operational decisions using some type of reporting.  Does yours? How do you know if they're effective or not?


5 Myths About IT Program Adoption Speed

The following is an excerpt from our kit, IT's Kit To Accelerated Adoption...Of Almost Anything.


[Instructions] IT Service Management Scorecard

We recently released our sample ITSM Scorecard from iRunIT™ to report measurement of your service management efforts, whether formalized via a Service Management Office (SMO) or not.